Trustopia Candidate FAQs

It may be your first intelligent screening experience, but don’t worry we’ve all been there! Here are the answers to some of our top candidate FAQs. We hope they help to clear some things up for you.

What does a Screening Process reveal?
A screening process typically verifies that the information that you have provided during a hiring process is factually correct.

It may include public record checks, such as checks to confirm your identity, validate your ID documents or those intended to reveal reportable criminal records, adverse histories including adverse media coverage that could prevent you from being suitable for whatever the screening relates to (but it’s always up to the employer or enterprise that has invited you to complete the screener to decide that).

To find out exactly what your screening will cover before the process starts, speak to the organisation inviting you.

How far back do Background Checks go?
Different enterprises request screening processes covering different time periods. A screening might cover 5 years’ worth of address history, 5 years’ employment history and your education qualifications, or it may just cover your identity (if that’s what the organisation has requested).

To find out the full scope of your screening process (before you’ve started it), speak to the organisation inviting you.

How can I prepare for my Screening Process?
To prepare, make sure that you have all the supporting documentation and information required available.

This might include: your address history (5 years), a copy of your ID (passport or driving licence etc), proof of address (utility bill), education certificates, past employment details and anything else that you have been advised you may need to complete the process.

Take your time completing the information and check it for mistakes or missing information before you submit it to avoid any unnecessary delays.

How long will my Screening Process take?
The duration of your screening process will vary depending on your personal circumstance and the different elements that make up your screening package.

Trustopia verifies information with a range of different sources so we rely heavily on their response times. Typical turnaround times is just minutes. Regulated processes like criminal history checks typically take up to a week and sometimes longer.

What is a Sanctions or Watchlist Check?
A Sanctions check (sometimes known as a Watchlist check) is a specialised search that includes a number of international, government or regulator sanction databases that identify individuals who could be found to be prohibited from certain activities or industries.

Sanction checks are performed by a wide range of employers and are often required in regulated industries like healthcare and financial services.

Will you contact my current Employer?
Trustopia will never contact anyone including your current employer. The organisation that has invited you into process without your permission first. You will be asked if they can contact your current employer immediately, after a certain date, or not at all as part of the application form (and they will act accordingly).

What do I do if I can’t remember my Work History?
You may be able to find the missing information required on old payslips/ employment contacts, your CV (or an older version of your CV), your social media profiles (Facebook and LinkedIn) or you could contact your former employers to verify your previous employment details.

Tips for speeding up my Screening Process
The quickest way for you to get through your screening process is to be honest, be accurate and be thorough with the information that you provide.

By providing all the appropriate supporting documentation and replying promptly to any requests for additional information , you can help keep your screening process as short as possible.

Is there a way to see where I am in the Screening Process?
If you have any questions about the status of your screening, you should get in touch with the organisation that has invited you. They will have live access to your screening progress and can give you an update on its progress.

Can I get a copy of my Screening Report?
Get in touch with the organisation who requested the screening to request a copy of your screening report. They may or may wish to share it.

Will I get hired if I have a Criminal Record?
Employers’ use of criminal record information in making employment decisions is subject to the applicable laws and regulations in the country of your employment.

Typically employers will review the criminal record and the circumstances around it (with input from you) before reaching a decision.

The process for finalising their decision will vary from employer to employer. If you have questions about how a criminal record would be handled please ask your prospective / current employer.

You should contact your prospective / current employer to discuss their review process as it relates to the evaluation of criminal records.

Is there a way I can see where I am in the Screening Process?
The organisation that has invited you into a Trustopia enabled process will have live access to your screening, so it’s best to get in touch with them. 

Why do Employers do Screening?
Employers generally do not assume that people applying for jobs are lying on their job applications – quite the opposite.

The screening process is often a final step taken by employers to help ensure a sound hiring decision and protect them and their employees from a number of potential risks.

For many employers, a screening is a reliable way of verifying claims made by a person during the process.

Employers also face certain responsibilities for their employees’ welfare, as well as for the safety of customers and visitors. For example, if an employer hires someone who harms another employee, the employer may face claims for negligence if, for example, the employer had reasonable cause to believe that the employee might be dangerous to others or the employer failed to conduct a reasonable investigation to discover whether the employee is unfit for the position or may cause harm to others.

Who performs the Screening?
Employers in general perform some form of employment screening. Using Trustopia, each employer decides what components to include in the screening performed on their candidates. The nature of the employer’s business and the role being filled are among the factors which may be considered by the employer in determining what is included in their screening process.

What is a UK Basic DBS check?
A UK Basic Disclosure contains details of convictions considered to be unspent under the UK Rehabilitation of Offenders Act 1974 (ROA) or shows that there are no such convictions. Anyone can apply to the UK DBS Service for a Basic Disclosure Certificate.

What is a UK Standard DBS check and who can apply for it?
A UK Standard Disclosure contains details of any criminal convictions considered to be spent/unspent. The roles which you might need a Standard DBS check for will involve positions involved in the Legal Profession, Financial Services, Security Industry. Types of positions include Traffic Wardens, Veterinary surgeons, Accountants, Financial Advisor etc. You can only apply for a Standard Disclosure Certification if you are performing a specified type of role.

What is a UK Enhanced DBS check and who can apply for it?
A UK Enhanced DBS check contains details of any convictions considered to be spent/unspent. Enhanced DBS checks are exclusively for positions which involve working in a regulated activity and or which include regular contact with either children or vulnerable adults. Types of positions which require an Enhanced DBS clearance include roles within Schools, Childcare premises, Children’s Hospitals and Adult Care homes.

Ready when you are

If you have a question about Trustopia features, trials, pricing, want to see Trustopia in action, would like to partner, need a demo, some support or anything else, the team is ready to answer your questions.

Talk to one of our experts today
UK: +44 (0)207 0521590
Ireland: +353 (1) 9026986

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